First Response Time
1 hrs : 22 min
Ave Resolution Time
10 hrs : 30 mins
Complaints
Performance of Agents
| Agent ID | Agent | Total Tickets | Open Tickets | Resolved Tickets | Ave. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #158 |  | 120 | 15 | 105 | 4.5 hours | 90% | |
| #325 |  | 150 | 20 | 130 | 5.2 hours | 85% | |
| #286 |  | 80 | 5 | 75 | 3.4 hours | 95% | |
| #463 |  | 100 | 10 | 90 | 4.7 hours | 80% | |
| #579 |  | 180 | 25 | 165 | 3.9 hours | 85% | |
| #860 |  | 90 | 20 | 70 | 5.5 hours | 95% |
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